RETURNS

Please choose carefully, as we do not offer refunds for change of mind. Before making a purchase, please read our Returns & Exchanges Policy below.

RETURN ELIGIBILITY

To be eligible for an exchange or store credit, items must be:

• In the same condition as received

• Unworn and unused

• Returned with all original tags attached

• Returned in their original packaging

• Free from marks, stains, odours, makeup, perfume, or damage

Items that do not meet these requirements may be rejected and returned to the sender.

RETURNS AND EXCHANGES

In the case that you need to exchange size, style or have a change of mind, please email hello@ivykoda.com within 10 days of receiving your items to start the process. Please include your order number and the items you would like to exchange or return. 

As a small business, stock availability is limited and we cannot guarantee your requested size or style will be in stock. If we are unable to fulfil your exchange due to stock availability, a store credit will be issued instead. Similarly if you are wanting to return for a change of mind, a store credit will be issued for the same value of the item purchased. 

Please note all store credits will last 3 years from the date of issue and can be used on any future purchase through our website.  

Customers are responsible for all shipping costs unless the item received is deemed faulty or incorrect. We recommend using a tracked shipping service, as Ivy Koda cannot be held responsible for returns lost in transit. 

FAULTY ITEMS

If you believe you have received a faulty item, please contact us as soon as possible at hello@ivykoda.com with your order number, a description of the fault, and supporting images.

Items damaged due to incorrect garment care, misuse, accidental damage, alterations, or general wear and tear are not considered faulty.

We are a small team and truly appreciate your support. We will be in touch as soon as possible to assist with your enquiry.